Innovaccer said “Sara for Healthcare” — named after Saraswati, the Hindu goddess of knowledge and language — automates workflows, generates insights and supports decisions of healthcare leaders, physicians, care coordinators and call center representatives conversationally.
why does it matter
Kanav Hasiga, co-founder and chief product officer of Innovaccer, announced an AI suite that can take high-quality, low-cost, patient-centered care to the next level at the company’s annual “Innovation Keynote” online on Tuesday.
In a related announcement, the company said the new set of models were trained in the healthcare context — in semantics, security, privacy, and regulatory requirements — to improve accuracy and reduce common issues with generative AI as it accelerates digital transformation.
“We will ensure Sarah provides AI assistance that healthcare leaders can turn to and trust,” Hasiga said in a statement.
The AI Healthcare Assistant, initially unveiled at HIMSS23 in April, works with the Innovaccer platform, a 2023 KLAS Best in the Data & Analytics Platforms category, which integrates clinical, claims and other healthcare data across electronic health records and systems. other.
Sarah can answer questions about health system combinations and clinical, financial, or operational metrics, the company said, with the goal of giving providers the ability to reduce workloads, reduce drudgery, improve quality of care, and improve payment contract performance — such as value-based care, and fees. -for the service or alternative payment models- and more.
Suite includes:
- Sara for Insights, which can provide immediate answers to questions in simple language to avoid the need to ask data teams for information and wait for results.
- Sarah Care Management, which can assist care coordinators with documentation and care planning. The company said the goal is to provide care coordinators 10 hours per week and allow them to interact with 35% of patients.
- Innovaccer has estimated that Sara for Point of Care, which can help doctors take on the burden of administrative records and documentation, could cut more than 10 hours a week from the “pajama time” doctors spend on documentation.
- Sara for Experience Center, which can help call center agents streamline workflows and enhance consumer engagement through task automation and process optimization, can improve first call resolution rates by 25% or more, call processing time by 20% or more, and touchdown by 20% more than sick.
The biggest trend
Also at HIMSS23, EHR vendors Epic and eClinicalWorks demonstrated GPT3 integration with Microsoft Azure’s OpenAI Service, while Salesforce demonstrated how healthcare customers can use Einstein GPT in CRM.
“We’re developing additional ways to integrate generative AI across our applications, from ambulance to inpatient to customer relationship management to the revenue cycle,” said Seth Hein, senior vice president of research and development at Epic. Healthcare Information Technology News at the World Congress.
Brent Lamm, chief information officer for UNC Health, based in Morrisville, North Carolina, spoke with Healthcare Information Technology News About Generative AI and working with peers to test the capabilities of Epic’s LLM to enhance provider experiences, as well as working with Microsoft to test the LLM for other healthcare use cases.
“As contradictory as it may sound, I strongly encourage leaders across the industry to aggressively pursue the use of this technology, but they do so in a very careful and measured way,” he warned in June. “I also believe that finding proven partners who share our values around patient-centered care, data protection, and privacy is critical.”
On the record
“With Sarah Healthcare, we innovate and promise to continue investing in the development of proprietary AI technologies that ensure quality healthcare data, while delivering the right data in the right place at the right time,” Hasiga said in the statement.
Andrea Fox is Senior Editor, Healthcare News for IT.
Email: afox@himss.org
Healthcare IT News is a publication of HIMSS Media.